🛒 Order
How to place an order?
1️⃣ Select your items and add them to your cart
2️⃣ Complete your purchase via our secure payment
3️⃣ Receive a confirmation email upon validation
What payment methods do you accept?
✔️ Bank card (Visa, Mastercard, American Express)
✔️ PayPal ( payment in 4 installments without fees )
✔️ Other local methods depending on your region
Can I change or cancel my order?
🔁 Yes, within 12 hours of your order , provided it has not yet been shipped.
📧 Contact us quickly at: serviceclients@sandystorebynet.com
🚚 Delivery
What are your delivery times?
📍 Metropolitan France: 3 to 5 working days
🌍 Europe: 5 to 7 working days
✈ Rest of the world: 7 to 15 working days
Do you offer express delivery?
✅ Yes, in some areas with additional fees.
📧 Contact us to check if it is available in your area.
How do I track my order?
📩 You will receive an email with a tracking link as soon as it is shipped.
My order is late, what should I do?
📧 Email us at: serviceclients@sandystorebynet.com — we'll help you as soon as possible.
🔄 Returns & Refunds
What is your return policy?
↩️ You have 14 days after receipt to return an item.
🔸 The item must be unworn , unused , in its original packaging with tags.
How to return a product?
📧 Contact us by email to receive your return number and shipping instructions .
When will I be reimbursed?
💰 Once the return is validated, the refund is made within 10 working days .
🛍️ Products & Stock
An item is out of stock, what should I do?
🔔 Activate the restock alert on the product page or contact us for more information.
Are your products guaranteed?
✅ Yes, all our items come with a manufacturer's warranty , if applicable.
📧 Contact our customer service for more details.
🎁 Loyalty Program & Promotions
How does Sandy Rewards work?
⭐ Collect loyalty points with every purchase.
🎁 Redeem them for exclusive discounts !
🛍 Sign up for our program to start enjoying it.
Do you have any promo codes?
💡 Yes! We regularly share them through our newsletter and social media .
📲 Follow us so you don't miss anything!
📞 Support & Contact
How to contact you?
📧 Email: serviceclients@sandystorebynet.com
📞 Telephone: 01 80 81 39 90
📍 Address: 16 cour du Danube, 77700 Serris, France
What are your opening hours?
🕘 Monday to Friday: 9:00 a.m. – 12:30 p.m. / 2:00 p.m. – 6:30 p.m.
🚪 Closed on Saturday and Sunday
💙 Thank you for your trust!
The Sandy Store ByNet team is here to help.