Last updated: 10/02/2025

At Sandy Store ByNet , we work in dropshipping with BrandsGateway , the European leader in luxury fashion.
All orders are shipped directly from their warehouses in Europe or the United States.

1️⃣ Order processing times

📦 Processing within 3 to 5 business days after payment confirmation.
🚫 No processing on weekends or public holidays.

2️⃣ Delivery times

📌 Shipping provided by trusted carriers: DHL, FedEx, UPS , etc.

  • France & European Union : delivery within 5 to 10 working days

  • 🌍 Delivery times may vary depending on:

    • periods of high demand

    • climatic conditions

    • customs clearance

3️⃣ Order tracking

🔗 As soon as it is shipped, you will receive an email containing a personalized tracking link .
🕵️ Tracking is available directly on the carrier's website (DHL, UPS, FedEx, etc.).

📬 No follow-up email after 7 days? Contact us at:
📧 customerservice@sandystorebynet.com

4️⃣ Delivery costs

💎 Free delivery on purchases over €300.

Destination Order < €300
🇫🇷 France 22 €
🇪🇺 European Union 29 €
🌍 Outside the EU (international) 29 €

📌 Delivery costs are displayed during payment , before validation.

5️⃣ Incorrect delivery address

📌 Please make sure to enter an accurate and complete address .

❌ In case of incorrect address:

  • We decline all responsibility in the event of non-delivery.

  • If the package is returned, reshipping costs will be charged

💡 If you spot an error after your order, contact us immediately before shipping .

6️⃣ Delays and undelivered products

🛑 In case of delay or problem, here are the steps to follow:

  1. Check your tracking link

  2. If the package is stuck or without update for 10 working days , contact us at:
    📧 customerservice@sandystorebynet.com

🚨 We will open an investigation with BrandsGateway and the carrier to find a solution quickly.

📌 Delays due to external events (customs, strikes, bad weather, etc.) do not give rise to an automatic refund.

7️⃣ Customs and taxes

📦 For orders outside the European Union , customs fees or local taxes may apply.

  • These costs are the responsibility of the customer.

  • They cannot be anticipated in advance

  • Check with your local customs office before ordering.

📌 Under no circumstances will Sandy Store ByNet be able to reimburse these fees.

📞 Contact & support

📧 customerservice@sandystorebynet.com
📞 01 80 81 39 90

💙 Thank you for trusting Sandy Store ByNet
Your satisfaction is our priority.